Frequently Asked Questions

We ship orders out within 2-3 weeks of receiving them, this is due to the high demand and time it takes to create your tag. If you need your tag sooner, send us a message as we may be able to assist you.

After dispatch, if your order doesn’t arrive within 7 working days (UK) and 28 working days (International), please send us a message with your order number and we will investigate this. If your order is lost in transit we will replace your order as soon as possible.

Yes! Our tags are crafted from a high quality Epoxy resin. We then use vinyl for the names and contact details, the vinyl gets coated in resin for a protective layer. The resin leaves a nice glossy finish to the tag however is not scratch-proof and if used as an everyday tag you should expect to see wear and tear.

We can add contact details to the backs of your tags, please note that we can not fit full addresses on size small tags and if this is left in the notes, we will shorten this to House number & Post Code. We can fit 3 lines, sometimes more if on a large bone shape.

The legal requirements for an ID tag is 

Line 1 - SURNAME
Line 2 - HOUSE NUMBER, POSTCODE

and then optional would be to add
Line 3 - MOBILE NUMBER 

As our products are tailored specifically for you, we are unable to provide refunds.

Feeling overwhelmed by our tag options? Try the mystery tag - pick your colour and font, but let the base be a surprise. Highly rated and discounted, why not give it a shot!